As you have already seen in the earlier section, an alert policy can have multiple rules(conditions). If any of the rule has been violated, a new incident will be created or updated in the case of existing open incidents. This is based on the incident preferences that you choose in the alert polices. You can read how incident preferences affect incidents in the below sections.

Atatus will notify you through the specified notification channels when incident is created, not when an incident gets updated every time.

Incidents and Incident Preferences

There are 3 rules available for setting the incident policy:

  1. By Policy - for every policy created on the occurrence of issues, one incident will be opened. That is, all the issues of a policy will be grouped together to create a single incident.

  2. By Rule - a policy can have any number of rules. For each rule, one incident will be opened. That is, all the issues belonging to a rule will be grouped together to create a single incident. For instance, if Rule A has 10 issues, all 10 issues will be grouped and one incident will be created for all the 10 issues.

  3. By Rule and Target - a target here refers to a project. For each project within a rule, an incident will be created. That is, all issues of a project belonging to a rule will be grouped together to create an incident. For instance, if there are 2 rules and each rule has 3 projects, and each project has 5 issues. So, 6 incidents will be created in total.