Unable to see data in PHP APM

Check Atatus PHP agent is installed correctly in your PHP version

If your system has multiple versions of PHP, Atatus will be installed only in top level PHP version. If your application server is using different PHP version, then you have to install Atatus PHP agent in that version too. It can done by specifying ATATUS_PHP_PATH during installation.

Let's say PHP is located at /opt/plesk/php/7.3/bin. In that case, you need to pass ATATUS_PHP_PATH=/opt/plesk/php/7.3/bin as follows:

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```
sudo ATATUS_PHP_PATH=/opt/plesk/php/7.3/bin ATATUS_LICENSE_KEY="APM_LIC_KEY" ATATUS_APP_NAME="YOUR_APP_NAME" bash install.sh
```
Let's say PHP is located at /opt/cpanel/ea-php81/root/usr/bin. In that case, you need to pass ATATUS_PHP_PATH=/opt/cpanel/ea-php81/root/usr/bin as follows:

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```
sudo ATATUS_PHP_PATH=/opt/cpanel/ea-php81/root/usr/bin ATATUS_LICENSE_KEY="APM_LIC_KEY" ATATUS_APP_NAME="YOUR_APP_NAME" bash install.sh
```

Check your settings

Check if PHP Atatus configurations is configured with correct apm license key

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```
php -i | grep atatus
```
Check if collector is running

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```
ps aux | grep collector
```
Check if atatus.so is existing in the extension directory

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```
php -i | grep extension_dir
ll /usr/lib/php/20160303
```

Send following details to our Customer Success

Our team is very happy to help you to setup a PHP agent. Please drop us an email to success@atatus.com with following details

PHP information

Share installation log file

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```
cat atatus_install_log.txt
```
Share the environment details

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```
php -i
```
copy
```
php --version
```
copy
```
cat /etc/*-release
```

PHP logs

Clear the log files

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```
# > /var/log/atatus/agent.log
# > /var/log/atatus/collector.log
```

Change in atatus.ini

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atatus.agent.log_level = "verbose_all"
atatus.collector.log_level = "verbose_all"

Restart the webserver (fpm/nginx/apache)

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# Restart Apache for php service
/etc/init.d/apache2 restart
# OR
apache2ctl restart

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# Restart Nginx for php service
/etc/init.d/nginx restart
# OR
service nginx restart

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# Restart PHP-FPM Fastcgi for PHP service
/etc/init.d/php-fpm restart
# OR php 5 fpm:
/etc/init.d/php5-fpm restart
# OR php 7 fpm:
/etc/init.d/php7.0-fpm restart

Access two end points from your server
Zip the atatus log directory

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```
zip atatus.zip /var/log/atatus
```
Send the zipped file to success@atatus.com
To reset the log_levels, make the following change in atatus.ini and restart the service.

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```
atatus.agent.log_level = "warning"
atatus.collector.log_level = "warning"
```