Unable to see data in Infrastructure

If you already installed the agent, but can't see the data in the Atatus dashboard for more than 10 minutes, just share the following details to us. Our team will help you.

Send below information to Us

1. Check if Atatus Infra Agent is running.

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   ps aux | grep atatus-infra-agent
   

2. Share the environment details

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   cat /etc/*-release
   

3. Clear the log files

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   $ sudo rm /var/log/atatus-infra-agent/agent.log.*
   $ > /var/log/atatus-infra-agent/agent.log
   

4. Set log level in /etc/atatus-infra-agent/atatus.yml file.

   log_level: verbose
   

5. Restart the Atatus agent

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   sudo service atatus-infra-agent restart
   # OR
   sudo systemctl restart atatus-infra-agent
   

6. Zip the atatus log directory

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   zip -r atatus-infra.zip /var/log/atatus-infra-agent
   

7. Send the zipped file to success@atatus.com