Unable to see data in logs

Check logs enabled in agent configurations

1. Make sure logs_enabled is set to "true" in the file /etc/atatus-infra-agent/atatus.yml

   logs_enabled: true
   

2. If it doesn't, then update it and restart the infra agent.

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   sudo service atatus-infra-agent restart
   
   # OR
   
   sudo systemctl restart atatus-infra-agent
   

3. You will see the data within 2-3 minutes in the Atatus dashboard. Still you can't see the data, please follow below instructions.

Send below information to Us

1. Check if Atatus Infra Agent is running.

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   ps aux | grep atatus-infra-agent
   

2. Share the environment details

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   cat /etc/*-release
   

3. Clear the log files

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   $ sudo rm /var/log/atatus-infra-agent/agent.log.*
   $ > /var/log/atatus-infra-agent/agent.log
   

4. Set log level in /etc/atatus-infra-agent/atatus.yml file.

   log_level: verbose
   

5. Restart the Atatus agent

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   sudo service atatus-infra-agent restart
   # OR
   sudo systemctl restart atatus-infra-agent
   

6. Zip the atatus log directory

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   zip -r atatus-infra.zip /var/log/atatus-infra-agent
   

7. Send the zipped file to success@atatus.com