When you haven't seen any data in your Python app for more than 10 minutes, kindly provide the following information with us and expect a response from our team within 24 hours.

Send below information to Us

  1. Make sure that the agent is installed in the same environment as your application and install it in a virtual environment if you are using one.

  2. Check whether your agent is up to date. Check release notes

  3. You can enable a debug flag that will give more information for identifying the issue. When logs are generated, it will be written on the below mentioned path.

        ATATUS = {
        'APP_NAME': 'My App',
        'LICENSE_KEY': 'Lic_*******',
        'LOG_LEVEL': "debug",
        'LOG_FILE': "/var/log/agent.log"
    }

  4. Restart your server and check.

  5. Send the details and log file to success@atatus.com.