Send below information to Us
- Make sure that the agent is installed in the same environment as your application and install it in a virtual environment if you are using one.
- Check whether your agent is up to date. Check release notes
-
You can enable a debug flag that will give more information for identifying the issue. When logs are generated, it will be written on the below mentioned path.
- Restart your server and check.
- Send the details and log file to success@atatus.com.