Unable to see data in logs

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Check logs enabled in agent configurations

1. Make sure logs_enabled is set to “true” in the file /etc/atatus-infra-agent/atatus.yml
   logs_enabled: true
   
2. If it doesn’t, then update it and restart the infra agent.
   sudo service atatus-infra-agent restart
   
   # OR
   
   sudo systemctl restart atatus-infra-agent
   
3. You will see the data within 2-3 minutes in the Atatus dashboard. Still you can’t see the data, please follow below instructions.

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Send below information to Us

1. Check if Atatus Infra Agent is running.
   ps aux | grep atatus-infra-agent
   
2. Share the environment details
   cat /etc/*-release
   
3. Clear the log files
   $ sudo rm /var/log/atatus-infra-agent/agent.log.*
   $ > /var/log/atatus-infra-agent/agent.log
   
4. Set log level in /etc/atatus-infra-agent/atatus.yml file.
   log_level: verbose
   
5. Restart the Atatus agent
   sudo service atatus-infra-agent restart
   # OR
   sudo systemctl restart atatus-infra-agent
   
6. Zip the atatus log directory
   zip -r atatus-infra.zip /var/log/atatus-infra-agent
   
7. Send the zipped file to success@atatus.com