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Integrate ServiceNow with Atatus

ServiceNow is an enterprise cloud platform that provides IT service management (ITSM) and incident tracking workflows. Integrating ServiceNow with Atatus ensures that critical infrastructure, application, and performance incidents automatically open tickets in your ServiceNow instance.

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Setup

  1. In Atatus, go to Alerting » Notification Channels » Create a new notification channel.
  2. Select ServiceNow as the channel type.
  3. Enter the following required settings:
    • Instance Name (instanceName): The unique identifier for your ServiceNow instance. For example, if your instance URL is https://dev12345.service-now.com, enter dev12345.
    • User Name (userName): The username of a ServiceNow account authorized to create records in the incident table via the REST API.
    • Password (password): The password or API credential for the specified ServiceNow account.
  4. Optionally configure default values such as Caller ID, Urgency, and Impact levels according to your organization’s ITSM policies.
  5. Click Create channel to save the configuration.
ServiceNow is now integrated with Atatus.

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How to Use

  1. Go to Alerting » Alert Policies and select the alert policy you want to connect.
  2. In the Notification Channels section, check the box next to your ServiceNow channel.
  3. When an alert condition triggers, an incident ticket is created in ServiceNow with incident summary, severity, and direct links to the relevant Atatus dashboard view.